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How covers Handles Your Privacy

Your account at covers — including deposit and withdrawal activity through PayPal, Venmo, or Play+ — is covered by this privacy policy.

Data You ControlAccount-Level SecurityPayPal & Venmo RecordsCookie SettingsDeletion Requests
covers How covers Handles Your Privacy
REACH THE PRIVACY TEAM

Contact Us About Your Data

Reach our privacy team directly if you want to access, correct, or delete data tied to your account — including transaction records from PayPal, Venmo, or Play+. We keep privacy requests in a separate queue from general account help so they receive proper attention. Players in Pittsburgh and across all eligible states can use the contact channels listed below. If your request involves state-specific data rights, let us know which state you're in so we can apply the correct rules.

Live Chat Start a chat session from your account dashboard and select Privacy & Data from the help menu to route directly to our privacy team.
Email Support Send a written privacy request to our dedicated email address. We confirm receipt and follow up with a full response within the timeframe required by applicable law.
Account Settings Many data preferences — like cookie settings and marketing opt-outs — can be adjusted directly inside your account settings at any time without needing to contact our team.
DATA PROTECTION DETAILS

How We Secure and Retain Your Data

covers uses SSL encryption on all data transmitted between your device and our servers, whether you're on mobile or desktop. Payment data from PayPal, Venmo, and Play+ transactions is stored separately from general session logs, and access is restricted to staff with a direct operational need. Cookies fall into two types: strictly necessary ones that keep your session running, and analytics cookies you can decline. Your account password is hashed — we never store it in plain text.

SSL Encryption

All data moving between your phone or browser and our servers is encrypted with SSL, including your login credentials and any payment confirmation from PayPal or Venmo.

Cookie Control

Analytics and preference cookies can be switched off through the cookie banner or your browser settings. Strictly necessary cookies that keep your session active cannot be turned off.

Data Retention

We keep your account records for as long as required by state law or our operational obligations. After the retention period, closed accounts are deleted or anonymized.

Change Requests

To correct, export, or delete your personal data, reach our privacy team by live chat or email. We process requests within the timeframe required by applicable law.

Your Privacy Policy Questions

These are the questions we hear most often about how covers handles account data. The answers apply whether you're on your phone or desktop, and cover everything from what we collect at signup to how you can request deletion of your records. Data handling and access rights depend on the state where you're located, and covers is available only where state law permits. If something here doesn't answer your question, reach our privacy team directly.

We collect your name, email address, date of birth, contact details, and identity verification documents at signup. Payment method details like PayPal or Venmo are linked to your account but not stored in full by us.

No. Your account data is not sold to third parties. We may share account data with regulatory authorities in eligible states when required to do so by applicable law.

Contact our privacy team by live chat or email and request a data export. We confirm receipt of your request and respond fully within the timeframe required by applicable law.

Yes. Transaction records for PayPal, Venmo, and Play+ activity are kept as part of your account history for as long as required by state law or our operational obligations.

We use strictly necessary cookies to keep your session running and analytics cookies to understand site usage. You can opt out of analytics cookies anytime through the cookie banner.

After closure, we retain your records for the period required by applicable state law, then delete or anonymize them. Reach out to our privacy team to request confirmation of deletion.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.